We worked with Nashville to get all of their security, life safety systems and inspection programs working in perfect harmony.
Situation: Complex City-County Security Needs
Nashville, also known as Music City, is one of the nation’s largest and fastest growing cities. Nashville operates a consolidated city-county government that includes six smaller municipalities in a two-tier system. Like many city governments, they have multiple facilities under their direct control, with many requiring customized security and life safety solutions to protect people and property.
The Nashville city government is charged with the oversight of facilities ranging from local police and fire stations to libraries, administrative buildings and recreational facilities. Included in that oversight are the security and life safety systems used to keep employees, visitors and property safe and secure. Each of their 50 locations is equipped with an intrusion detection system along with a comprehensive fire alarm solution that includes fire alarm panels and sensors, sprinkler systems, fire extinguishers and emergency lighting.
A few years back, the city found the monitoring and inspections of intrusion and fire alarm systems was being handled by government employees or one of six different security companies! Most local jurisdictions have strict policies and procedures that must be followed in order to be in compliance with local laws and regulations—particularly with regard to life safety equipment.
The cost-effective approach was to consolidate these tasks under one solution provider. As an added bonus, one provider makes it far easier to keep track of inspections and ensure compliance. Nashville needed a partner who could take over and convert their existing intrusion detection and fire alarm systems to establish a standard monitoring platform.
Our Solution: Consolidation and Streamlined Control without Disruption
Our field service organization was able to convert all existing intrusion and life safety systems to the Protection 1 Central Monitoring Station platform in a timely and efficient fashion. They were impressed with our ability to get the job done with little to no disruption to government facilities.
Having solved the discord that accompanied multiple monitoring platforms, Nashville turned to streamlining its inspection process. Request for Proposals (RFP) were sent to a number of different security providers asking for bids based on the cost of performing the inspections on various systems using a “time and materials” approach. This approach considers each item or device that would need to be inspected on a monthly, quarterly or annual basis and provides a “cost per device.” Nashville was already happy with Protection 1 monitoring services and our sharp attention to bottom line costs, so the contract for the inspections was also awarded to us.
Once the contract was executed, Protection 1 worked with Nashville to help them manage the process more efficiently and enjoy better visibility into the scope of work. The Protection 1 team proposed moving from “time and materials” to an “annual contract” that spread the costs of the inspections across an entire year. By moving to an annual contract, Nashville could now budget for inspections and record them as a monthly expense for easier accounting.
Bottom Line Result: Significant Cost Savings
Nashville is enjoying significant costs savings since moving its monitoring platform and inspection process to Protection 1. These cost savings not only include hard dollars but also a significant reduction in administrative costs and labor. The city was also able to re-deploy staff who were previously performing inspections to positions that made better use of their time. Protection 1 has consolidated the various inspections and schedules them in a more efficient manner to reduce the number of times a service technician has to visit each site.
The partnership between the city of Nashville and Protection 1 has proven to be a win-win for both organizations. Our exceptional customer service approach now also delivers peace-of-mind to one of the fastest growing cities in the United States.