Small and Medium Business e-Secure Case Studies
Protection 1: indispensable to the security of small and medium commercial initiatives.
Read below to see how Protection 1's superior e-Secure service and response has kept businesses just like yours safe and secure with great convenience.
Case Study: Providing Outstanding Customer Service
Mr. Marvin:
In a time when customer service is a low priority for many companies it’s a very pleasant surprise to discover that Protection 1 is diligently working to stand apart from the crowd by providing outstanding customer service. This is even more strongly felt simply given the nature of your business…to keep your customers safe.
During this past weekend our office was broken into and Protection 1 handled the situation (actually, situations) professionally and effectively. I spoke with [a Protection 1 employee] on March 26 and she reviewed the event history with me and arranged to have a copy of it sent to me. [Another Protection 1 employee] actually emailed me the history before close of business the same day. On Tuesday I spoke with [a third Protection 1 employee] who very patiently explained different items within the report which lead to her discovery that our programming wasn’t accurate and worked with your technical team to get it corrected while I was still on the phone. Early yesterday morning I received two automated emails; the first said we could expect a technician to visit and the second telling us exactly who it would be and that he was on his way. [This Protection 1 technician] thoroughly examined our system, verified that everything was intact and fully operational, provided us with new window labels and signs to stake outside, and made recommendations for added security. Kudos to each one of these employees who treated me with courtesy, respect and compassion for the recent events.
There is no question in my mind that Protection 1 takes its role seriously as a security provider and cares about us as a client. Thank you for exceptional service as a company and especially to the team that worked with me individually.
— Kerry W, Albuquerque, NM
Case Study: Putting Customers Minds at Ease
Dear Bill:
I wanted to thank you for responding to our company on short notice after a recent event that resulted in a loss of property to our business. Your company’s quick reaction in showing up for the initial visit, assessing our needs, offering a competitive price, and then achieving a quick installation of an upgraded security system to ensure we were safe from any future incidents put my mind at ease and allowed our team to remain focused on running our business. I would recommend your company and its products and services, as rendered under your management oversight, to any firm who values the attributes I described earlier in this letter. Best of luck to you and your team in 2009 and beyond.
– Dan Martin, President, CoreTrac, Inc.
Case Study: e-Secure Helps Customers Sleep Better at Night – Literally!
I proposed the e-Secure program over lunch with the Painesville School System while I was going over their accounts for the year. The customer said, "Now you have my attention!" The customer was first on the call list for the school and would have to get up in the middle of the night and drive over to turn off the alarm when it was activated. Now, they can just check on their systems from the comfort of home.
– Tim O'Brien, Protection 1, Cleveland, OH
