INTRODUCTION
LEVELS OF SERVICE
REPORTS
- Overview
- Setting up a
Subscription - Real Time Reports
- Report Event Types
- Standard Report
Examples - Business 1 Report
– Examples
USERS AND GROUPS
- User Login Hierarchy
- Creating Site Groups
- Editing Sites
and Gropus - Creating Special Groups
- Establishing Roles
- Adding a Role
- Assigning Permissions
- Create New User Login
- Set Users Access to
Sites and Site Groups - Assigning a New
User to a Group - User Window
- My Profile
CONTACTS
SITE INFORMATION
- Sites and Site Options
- Contacts
- Event History
- Schedules
- Zones
- System Test
- Insurance Certificate
- Panel Download
- Delete or Change a User Code
- Add a User Code
- Report Equipment Problem
- View Service Requests
- Billing and Payment History
- My Profile
National Account:
888.266.9632
Commercial and Residential
877.PRO1-911
(877.776.1911)
Live Chat
eSuite Self Signup
800.252.7659
888.266.9632
Commercial and Residential
877.PRO1-911
(877.776.1911)
Live Chat
eSuite Self Signup
800.252.7659
User Login Hierarchy
- Account Admin
- This level can administer the customer account and create additional logins and site groups.
- Account User
- This level has rights to all or a group of their customer accounts as assigned by the account admin. This level does not have access to mange users.