INTRODUCTION
LEVELS OF SERVICE
REPORTS
- Overview
- Setting up a
Subscription - Real Time Reports
- Report Event Types
- Standard Report
Examples - Business 1 Report
– Examples
USERS AND GROUPS
- User Login Hierarchy
- Creating Site Groups
- Editing Sites
and Gropus - Creating Special Groups
- Establishing Roles
- Adding a Role
- Assigning Permissions
- Create New User Login
- Set Users Access to
Sites and Site Groups - Assigning a New
User to a Group - User Window
- My Profile
CONTACTS
SITE INFORMATION
- Sites and Site Options
- Contacts
- Event History
- Schedules
- Zones
- System Test
- Insurance Certificate
- Panel Download
- Delete or Change a User Code
- Add a User Code
- Report Equipment Problem
- View Service Requests
- Billing and Payment History
- My Profile
National Account:
888.266.9632
Commercial and Residential
877.PRO1-911
(877.776.1911)
Live Chat
eSuite Self Signup
800.252.7659
888.266.9632
Commercial and Residential
877.PRO1-911
(877.776.1911)
Live Chat
eSuite Self Signup
800.252.7659
Introduction
eSuite Features provide the ability to:- Perform Customer Self-Signup (New)
- View Site information
- Create, Sort, and Manage Site Groups and User Logins (New)
- View a Summary of all sites for a specific user (New)
- View Event History on all signals and alarms
- View Zone and System information
- View and Edit Schedules* (Edit feature is New)
- View and Edit Contacts (now in Real-Time)
- Modify Call List Order using Drag & Drop feature (New)
- View Billing and Payment History (New)
- Generate an Insurance Letter (New)
- Test your system (Fire Zones not included)
- Request Service, View who requested, and View Status of requests
- Run or Schedule Reports and Export into Excel, PDF and CSV formats, and receive via email **
** Reports are only available with a subscription to eSuite Reporting or eSuite Premier. Contact customer service or your sales representative for more information.
**Recommended screen resolution for eSuite is: 1280 X 1024.
IE 7 or greater is needed for full functionality