Protection 1 Executive Team
Chief Executive Officer
Experience: 29 years driving the industry to a higher standard. Tim has held nearly every position from installer to call center operator, general manager, chief operating officer and CEO. Decades of experience span from his family-run security business to leading some of the largest security companies in the world.
Passion: His passion is the Customer, period. Tim places a high value on continuous learning and improvement. He believes even the best practices that serve National Account customers today can be improved. His insight and perspective, along with his deep appreciation for the customer experience, have shaped our truly integrated Protection 1 National Account Program.
Commitment: He became CEO of Protection 1 June 4, 2010 with a mission to create the best national security company distinguished by its overall customer experience.
Senior Vice President Sales
Experience: 27 years serving customers. Bob is a veteran of the largest national account program in the security industry and has a real-world knowledge base that is hard to match.
Passion: He cares deeply about our Protection 1 customers and internal teams. He understands that at the end of the day, people serve people, and creating a great customer experience is the ultimate goal.
Commitment: He creates successful partnerships by aligning the needs of a customer with the talented resources of our company to provide a personalized National Account Program.
Chief Information Officer
Experience: 22 years at the cutting edge. Don brought the accessibility of customer data to the industry. His experience in field operations gives him exceptional insight and expertise as a CIO. It drives his use of technology and data to help our customers improve their operations.
Passion: He is one of the smartest minds in the industry. His intense focus on data and technology is equaled by his desire to improve the total customer experience.
Commitment: He is always looking for better ways to deliver valuable services and information to our National Account customers.
Chief Financial Officer
Experience: 16 years out in front. Dan was named one of the “20 Under 40” by Security System News. He continues to distinguish himself in the industry and the financial community.
Passion: He puts his focus on Protection 1 customer needs while developing financial and process objectives for our National Account Programs.
Commitment: He takes a holistic approach to the security business that looks at the big picture while putting a customer’s needs first at every step of the way.
Jamie Rosand Haenggi
Chief Marketing & Customer Experience Officer
Experience: 17 years living brands. Integrating her experience in product management, strategy, six sigma and growing major brands on a global basis, Jamie has what it takes to build an exceptional brand experience.
Passion: She believes that a brand represents the culmination of a customer's experience and is passionate about the details in designing them. Jamie is often quoted saying, “You don't just create brands, you live them.”
Commitment: She is a fanatic when it comes to understanding the ever-changing needs of our National Account customers and that helps keep us "A Better Choice for You."
Betsy L. Scott
VP Human Resources
Betsy Scott, VP Human Resources has lead Protection 1 Human Resources since November of 2001. Prior to moving to Protection 1, she was the Director of Employee Development & Training for three years at Westar Energy. She worked for Westar Energy for 14 years. During her tenure at Westar Energy she held management positions in customer service, accounting, corporate strategy and employee development & training. Betsy has a BS in Finance.
P. Gray Finney
Senior Vice President, General Counsel & Secretary
P. Gray Finney has more than 20 years of broad, progressive legal and business experience with global, industry-leading corporations. He possesses multiple degrees in law, accounting and finance. Prior to joining Protection 1, Finney served as senior vice president, General Counsel and Secretary of ADT Security Services, Inc..
Finney has also served as senior lawyer at Ryder System, Inc. and regional manager of SimplexGrinnell LP’s Gulf Coast Region where he was responsible for SimplexGrinnell’s business operations in Georgia, Alabama and Louisiana. Early in his career, he was a senior tax specialist at KPMG LLP.
Finney, a former member of the Central Station Alarm Association (CSAA) Board of Directors, is intimately familiar with the strategic and day-to-day legal and business issues that confront operators in the electronic security industry.
Senior Vice President Operations & Corporate Services
Experience: 31 years getting it done right. From large nationals to global operations, Stephen has experience using technology and processes to improve technicians’ effectiveness with clients, driving a higher level of customer satisfaction.
Passion: He has a passion for helping Protection 1 put the “right technician in the right place at the right time with the right tools.”
Commitment: He is singularly focused on customer satisfaction with an industry operations career that makes him the right person for your National Account Program needs.
National Account Leadership Team
Our Protection 1 management team has years of security experience to meet your needs. Ask around and you'll find that our leadership has stellar reputations that were earned by relentlessly focusing on the Protection 1 customer experience.
Vice President National Accounts
Experience: 18 years serving top-tier national accounts. Joe has the kind of experience that helps him understand where the gaps in a national security program can occur.
Passion: His drive towards partnership ensures that our National Account Program customers see Protection 1 as both a security partner and a business partner.
Commitment: He enables our National Account customers to leverage technology and services to protect what matters most while running their operations better.
Vice President Retail National Accounts
Experience: 25 years retail security. Rex has led the largest national account retail division in the nation and has deep knowledge of the needs of retail clients.
Passion: He cares about how Protection 1 addresses the unique solutions and services required by retail customers. He focuses on a genuine team approach designed to take our customers to a higher level of service.
Commitment: He delivers a team-oriented management style that has proven to be the perfect match for our National Account Program.
Director National Account Operations
Experience: 25 years developing service solutions for large national account clients. Marty has a level of experience that makes him perfect to lead an integrated National Account delivery team.
Passion: He works seamlessly with sales and operations to develop Protection 1 customer solutions, create work plans, devise best practices and drive consistent delivery across our national footprint.
Commitment: Marty is committed to delivering a uniquely different experience that is seamless for Protection 1 National Account customers.
Vice President National Accounts
Experience: 23 years of commercial security experience. Kevin’s tenure in the industry gives him a clear understanding of how to meet National Account customer needs.
Passion: He develops win-win experiences by working to guarantee that internal teams are successful at meeting or exceeding Protection 1 customer expectations.
Commitment: He describes his job as “helping our National Account customers succeed at meeting or exceeding their own company objectives.”