Protection 1 Names Jamie Rosand Haenggi as Chief Marketing & Customer Experience Officer
LAWRENCE, KS, June 8, 2010 – Protection 1, the second largest electronic security company in the United States, today announced Jamie Rosand Haenggi as Chief Marketing & Customer Experience Officer. In her role, Haenggi will lead all marketing, communications and customer experience strategies for Protection 1.
“Along with tremendous energy and an intense customer focus, Jamie brings a diverse background and proven marketing successes in the electronic security industry to the Protection 1 team. With her global experience in business strategy, communications, customer satisfaction and marketing strategy, there isn’t anyone better for this role,” said Tim Whall, Protection 1’s President and Chief Executive Officer. “Her ability to connect with current and future satisfied customers through marketing and designing customer experiences is second to none in the industry and will be a keystone for the company moving forward.”
“I am excited to join Protection 1 and its industry-leading team in this time of unprecedented opportunity,” said Haenggi. “Along with Tim and the rest of the executive team, I firmly believe that growth comes directly through service delivery in combination with industry-leading products and services, and this is the experience we are bringing to Protection 1. A company brand is all about the experience, and this is truly an opportunity to build a best-in-class brand that delivers world-class service. The dynamic Protection 1 team has built the cornerstone for an outstanding customer experience, and we look forward to achieving record Company growth for years to come.”
Haenggi brings more than 17 years of experience in marketing, sales, operations and strategy to her role as Chief Marketing & Customer Experience Officer. She has been in leadership roles at National Guardian, Holmes Protection and ADT Security Services. Beginning at ADT in 1998 as the Director of Commercial Marketing, she culminated her career there as the Vice President of Worldwide Marketing. During this time, her global responsibilities put her in charge of business strategy, product management, communications, and marketing.
Since 2007, Haenggi has been the Chief Marketing Officer at Vonage, the nation’s No. 1 digital phone service provider. She holds a Bachelor’s degree in International Relations and Japanese from the University of Minnesota.
About Protection 1
Protection 1, the second-largest electronic security company in the United States, provides installation, maintenance, and monitoring of single-family home security systems, home automation, business security systems and multifamily security systems. The company’s relentless focus on customer service has resulted in the removal of their automated phone attendant, the introduction of the Tech Trackersm service and the ability to provide same-day service in most cases. Protection 1 is also the nation's largest provider of wholesale monitoring services, through its CMS division, and the leading provider of multifamily security systems installation, maintenance and monitoring through its Network Multifamily division. Protection 1, which serves over one million customers and employs more than 2,500 people in more than 60 locations across the country, has a 95% Customer Satisfaction rating and an A+ Better Business Bureau Rating. For more information about Protection 1, visit www.Protection1.com.
Media contact:
Caroline Sherman
Alpaytac Marketing/Communications & Public Relations
caroline@alpaytac.com
(312) 245-9805
