Home Security Buying Guide
Our home security buying guide provides expert advice on home security systems and home alarm products.
Turn on your TV, surf the Internet or flip through the phone book and you quickly realize there are many security providers offering all kinds of “deals” on alarm systems. It’s hard to spot the best choice when you look at the wide array of packages, prices and promised savings. Even more importantly, it is hard to decipher the level of quality in the monitoring and services offered unless you know exactly what to look for.
We’ve changed that by making it easy to see why Protection 1 is a better choice for you. Our approach is to make security simple and transparent. At the end of the day, security isn’t about the hardware; it’s about delivering peace of mind that fits your lifestyle.
Please review these questions and be sure to pick up the phone and call 866.687.3778 if we can help you in person—we’re always here, 24/7 to take your questions.
How big is the security company you are considering?
You really should consider someone who is “not too big” or “not too small.” Protection 1 has national resources along with local offices
to deliver a personal service. Our 65 offices and 2600 employees service over one million customers.
Do they have a track record?
Protection 1 has a 97.3% customer satisfaction score and an A+ BBB rating.
Do they emphasize customer service?
Call Protection 1 and get a live person, not an automated attendant system! You’ll enjoy not having a call tree to navigate. Our average answer time is less than ten seconds. We provide same and next day service. You can even know the name of the technician and the time he/she will be arriving with our Tech TrackerSM
Do they do their own monitoring or subcontract it?
Protection 1 owns and operates five UL Listed monitoring centers
with triple redundancy systems and a Disaster Recovery Center that is ready to take over if ever necessary. You get fast alarm response times and when you need help, we’ll get it there!
Do they conduct background checks on their employees?
Protection 1 does background checks
on any employee who comes to your home. This includes state and federal, DMV, an employment history, education check and a 14 fingerprint check process. These employees undergo drug tests and extensive training so they are aware of the local codes and permits in your area, along with regulations.