Legal Disclaimers and More

CUSTOMER SATISFACTION RATING: Service approval ratings were taken from 38,920 completed surveys in 2015.

HOMEOWNERS INSURANCE DISCOUNT: Protection 1 is not responsible for and does not guarantee any insurance discounts or reductions. Present your Homeowners Insurance Certificate to your insurance agent to see if you qualify.

ENERGY SAVINGS: According to study results from About.com article, Energy Conservation With Home Automation Dimmers and Thermostats

SATISFACTION SCORE: 2014 National Account Install and Service post visit surveys.

MONITORED FIRE & CARBON MONOXIDE: Some areas may require purchase of additional smoke detector(s) to meet state fire codes.

Secure Package Starting at $34.99
*Service and installation charges vary depending on system configuration, equipment and services selected. $34.99 monthly monitoring charge available only on Secure package with 36-month monitoring contract (24-month monitoring contract in California, total fees from $1,259.64). Includes Protection One’s Extended Limited Warranty. Does not include $99 installation fee. Additional charge for cellular connection. Upon early termination by Customer, Protection One may charge the balance of the remaining contract term. Applicable taxes extra. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. System remains property of Protection One. Prices subject to change and may vary by market. Satisfactory credit history required.

Burglary, Fire, Carbon Monoxide and Medical Alert monitoring requires installation and/or activation of an Protection One security system with monitored Burglary, Fire, Carbon Monoxide and Medical Alert devices. Fire, Carbon Monoxide and Medical Alert services are an additional installation charge.

Secure+ Package Starting at $44.99
*Service and installation charges vary depending on system configuration, equipment and services selected. $44.99 monthly monitoring charge available only on Secure package with 36-month monitoring contract (24-month monitoring contract in California, total fees from $1,619.64). Includes Protection One’s Extended Limited Warranty. Does not include $99 installation fee. Includes cellular connection. Upon early termination by Customer, Protection One may charge the balance of the remaining contract term. Applicable taxes extra. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. System remains property of Protection One. Prices subject to change and may vary by market. Satisfactory credit history required.

Smart Control Package Starting at $49.99
*Service and installation charges vary depending on system configuration, equipment and services selected. $49.99 monthly monitoring charge available only on Secure package with 36-month monitoring contract (24-month monitoring contract in California, total fees from $1,799.64). Includes Protection One’s Extended Limited Warranty. Does not include $99 installation fee. Includes cellular connection. Upon early termination by Customer, Protection One may charge the balance of the remaining contract term. Applicable taxes extra. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. System remains property of Protection One. Prices subject to change and may vary by market. Satisfactory credit history required.

Protection One Interactive Solutions Services requires the installation and/or activation of a Protection One Alarm system with monitored burglary service and compatible computer, cell phone or PDA with Internet and email access. Interactive Services does not cover the operation or maintenance of household equipment/systems not connected to the Interactive Services/Equipment. Not available in all geographic areas. You may be required to pay additional charges for equipment and services to utilize certain Interactive Services features. Standard message and data rates apply to all text alerts. Cellular data providers may charge data transfer fees for accessing system on wireless devices.

Video Package Starting at $54.99
*Service and installation charges vary depending on system configuration, equipment and services selected. $54.99 monthly monitoring charge available only on Secure package with 36-month monitoring contract (24-month monitoring contract in California, total fees from $1,979.64). Includes Protection One’s Extended Limited Warranty. Does not include $99 installation fee. Includes cellular connection. Upon early termination by Customer, Protection One may charge the balance of the remaining contract term. Applicable taxes extra. Additional charges or fees may apply in areas that require guard response or applicable municipal permits. System remains property of Protection One. Prices subject to change and may vary by market. Satisfactory credit history required.

Limited Warranty
Limited Warranty. Subject to the limitations and exclusions in your residential services contract, during the first ninety (90) days after installation, we will at our cost, repair or, at our option, replace, any defective part of our Installed Equipment, including wiring, and will make any needed mechanical adjustments. We may use reconditioned parts for replacements. Our obligations under this paragraph are for your benefit only, and may not be enforced by any other person. The laws of your state may give you rights in addition to those described herein.

Extended Service Plan
Extended Service Plan: If you have subscribed to our Extended Service Plan, in lieu of the limited warranty described above, we will at our cost, and subject to the limitations and exclusions set forth in your residential services contract, we repair the equipment we install for the duration of your subscription in the Plan. Your participation in the Extended Service Plan will automatically renew for successive thirty (30) day terms at our then current Extended Service Plan rates unless terminated by either party’s written notice given at least thirty (30) days before the end of the then-current term. If you elect to subscribe to the Extended Service Plan after the initial installation, your System must be in good working condition at the time you subscribe. To enroll in our Extended Service Plan, call 1-800-GET-HELP

Secure Move Program
SecureMove™ Program: Should you move to a new home within our service area during the term of this Contract, we will activate a new or existing security system at your new location and will provide you up to $150 credit toward that activation. This offer is subject to the following conditions: you must have a minimum one year satisfactory account history at the previous address; you must be the owner of the new location; and you must sign a standard residential monitoring contract at the new location. The system activated pursuant to this program shall consist of the system components we recommend and approved by you at that time. Our services are not available in all areas.

Safety Net Warranty
SafetyNet™ Warranty: So long as you are our customer and current in the payment of your Service and other fees, should you suffer a loss due to burglary of your monitored residential premises, we will reimburse your paid homeowners insurance deductible up to $1,000. If you have a monitored smoke or high temperature (heat) sensor, we will also reimburse up to $1,000 of your paid deductible if you suffer a loss due to fire. Our obligations to you under the SafetyNet ™ Warranty Program is subject to the following: (i) payments are limited to one reimbursement per occurrence and two occurrences in any 12-month period, (ii) our monitoring center must receive an alarm signal from your Premises at the time of the occurrence, and (iii) within 90 days of the occurrence causing the loss you provide us (a) a copy of your filed insurance claim, (b) proof of your payment of the deductible portion of your homeowners insurance, (c) a copy of the declarations page from the insurance policy, and (d) copy of either the police or fire report documenting the loss. This warranty program may be modified or discontinued upon 30 days prior notice to you, and is void where prohibited by law.

Homeowner’s Insurance Certificate
Some insurance companies offer discounts on homeowner’s insurance. Please consult your insurance company.

Standard Protection One Disclaimer
Service charges and installation fees vary depending on system configuration, equipment and services selected. Requires 36-month monitoring (24-months in California). System remains property of Protection One. Local permit fees may be required. Satisfactory credit history required. Photos are for illustrative purposes only and may not reflect the exact product/service actually provided. Protection One Interactive Solution Services requires the installation and/or activation of an Protection One Alarm system with monitored burglary service and compatible computer, cell phone or PDA with Internet and email access. Protection One Interactive Solution Services do not cover the operation or maintenance of household equipment/systems not connected to the Protection One Security Solution Services/Equipment. Not available in all geographic areas.