A high level of customer service sets us apart from other business security providers. We believe it’s the highest level of service you’ll find anywhere in the security industry. Protection 1 service and business security installation technicians are highly trained, hardworking professionals with the resources to deliver excellent customer service.
When you call for service, a real live person answers the phone and gets things moving immediately. We don’t put you into an automatic telephone response system.
Unlike most security providers, Protection 1 responds to service calls and resolves them in just one day. We are known for being brilliant with the basics—and we do what we say we are going to do.
National businesses appreciate the fact that we have a dedicated Protection 1 team that specializes in bringing new sites on board. This team takes ownership for pre-installation activity—engaging engineering, drafting, sales support and field operations. Our onboarding team’s primary objective is to deliver projects on time, meeting expectations and ensuring there are no disruptions to a customer’s daily business.
With our unique Tech Tracker service, you know who is coming, when they’re coming and—after they depart—what they did.
We created the industry’s first Maintenance Rewards plan to eliminate the guesswork out of maintaining proper maintenance on your equipment. Our business security system maintenance plan helps you even out costs from month to month to avoid big surprises. You save time by eliminating the need for routine maintenance jobs to have a formal estimate, purchase order, approval and follow-up. Best of all, our plan can even credit you back a portion of your funds if the money you invested in the plan is not fully spent—that’s true value. Maintenance Rewards programs are available to national account customers with 100+ sites protected by Protection 1.