Our Company

Protection 1 Call Center

Quick Facts

  • Protection 1 is the nation’s premier full service security provider, protecting residential, business, national account and integrated system customers at millions of locations.
  • We are celebrating our 26th year of serving customers and are a vibrant, growing company with great employees.
  • Protection 1 employees believe in what we do and, even more importantly, understand how we make a difference, and at times a life and death difference.
  • We serve nearly 2 million customers with over 4,000-plus employees at more than 90 full-service branch locations across the country.
  • Protection 1 maintains a 97% Customer Satisfaction Score and an A+ Better Business Bureau rating.
  • We’re obsessed with service and that’s why we don’t put the people we serve into an automatic telephone response system.
  • When you call, a Protection 1 employee answers the phone. In 2014, we handled 3,056,039 calls and answered 99.97% of them in three rings or less.
  • Our CEO, Tim Whall, is an industry leader and one of the most respected executives in the entire security industry.

Mission Statement

Our mission is to help individuals and businesses realize the peace of mind that comes from securing what matters most. We deliver an exceptional customer experience that includes professional installation, a high level of ongoing customer service and company owned monitoring centers to ensure a rapid response.

Customer Pledge

At Protection 1, our employees and their motivation set us apart. We relentlessly focus on the customer experience—delivering what the customer wants, when they want it—keeping our promises and compensating our employees on customer satisfaction. Because our employees know they make a difference every day, you receive their best. And while we deliver innovation to make life better, we never lose sight of the fact that we are in the life safety business. We take our commitments seriously. The combination of advanced technology, high quality service and the passion of our employees make Protection 1 a better choice for you.