Privacy Policy

Last updated on April 1, 2017

Protection One, a division of ADT LLC (referred to as “our”, “us”, or “we”), recognizes that your privacy is important. This Privacy Policy (“Policy”) describes how we use the information we collect from you online in connection with all of the websites operated by us that link to this Policy (“Sites”), and how we use the information we collect from you offline (e.g., when you fill out paperwork) in connection with our services ("Services"). It also describes your choices regarding use, access and correction of your personal information. To learn more about our privacy practices, please visit the privacy section of our Site.


This privacy policy describes how we collect and uses your information in connection with online activities such as visiting our Sites on a desktop computer or mobile device and how we use the information we collect from you offline.

Information Collection

What Information We Collect:

  • In General: When you use our Sites and in order to provide you with our Services, you may be asked to provide personal information such as:
    • Name and/or business name
    • Home address and/or business address
    • Home, business, or mobile telephone number
    • Email address(es)
    • Credit, debit, or other payment account number and related information
    • Date of birth and/or Social Security Number
    • Any other information that you provide during a chat or otherwise when using our Site

How We Collect Information: Your personal and non-personal information is collected in various ways in connection with our Sites and Services:

  • In many cases you give information directly to us. For example, you may be required to provide us personal information when:
    • Registering for Services or an account on our Sites
    • Signing up for special offers from us and selected third parties
    • Submitting a form or transmitting information to us
    • Submitting your credit card or other payment information
    • Submitting payment information when purchasing Services from us
  • We may also collect information from you using certain technologies, for example:
    • Cookies: We may receive and store certain information about your browsing preferences by using third party cookies as well as our own. Cookies are small text files placed on your computer to customize your experience.
    • Web Beacons: We may collect information about your browsing activities by using web beacons. Web beacons are transparent graphic pixels that are placed on web pages that enable us or a third party to track your actions on our Sites and deliver interest-based advertisements.
    • Local Storage: We may store information about your browsing activities through locally stored objects by using technologies such as HTML5. LSOs tack your actions and store information about your preferences and can be used by third party partners to deliver interest-based advertisements.
    • Social Media Features: Our Sites include social media features that may collect your Internet Protocol (IP) address of the page you are visiting, and may set a cookie to enable the feature to function properly. These features are either hosted by a third party or hosted directly by us.
    • Log Files: We gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We may combine the above information with other information we collect or receive from other sources, such as offline, public databases, joint marketing partners, social media platforms, and other third parties including but not limited to credit reporting bureaus. We use the information collected from third party sources to determine the suitability of extending credit and for marketing purposes.


Your personal and non-personal information is collected in a variety of ways on our websites and when you use our services. You may be required to provide a minimum amount of information in order to receive our services.

Information Use and Sharing

How We Use Your Information: We may use the personal and non-personal information you provide us for our business purposes, including:

  • Setting up your Services
  • Providing your Services and products
  • Processing payments for your Services
  • Contacting you regarding your Services and responding to your inquiries and comments
  • Enhancing, improving, or modifying our Sites and Services
  • Developing new products and services
  • Conducting data analysis, including fraud monitoring and prevention
  • Providing marketing and promotional materials
  • Customer retention, feedback, and reactivation programs
  • Engaging in lead generation activities

If you submit any information to us relating to another person, you represent that you have the authority to do so and to permit us to use the information in accordance with this Policy. We will only use that information for the specific reason for which it was provided to us.

How We Share Your Information: We share your information in the following ways:

  • Third Parties: We do not sell your information to third parties for their own marketing purposes. We may share your information with affiliates, partners, and service providers (including ADT Authorized Dealers) to provide some of our Services and to complete our business purposes as described above or for partners to provide certain offers that we believe may be of interest to you. These companies are authorized to use your personal information only as necessary for this purpose.
  • Legal Authorities: In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security. We may also disclose your information for legal reasons including to comply with a subpoena or court order or similar legal process, to cooperate with law enforcement, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
  • Transfer in the Event of Sale or Change of Control: We may transfer your information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock, including in connection with any bankruptcy or similar proceedings.
  • Emergency Services: In order to provide our Services, we will share your information with third party emergency service providers such as police departments, fire departments, and emergency medical services.

Note: Our Sites include links to and from other websites. If you submit personal information to any of those websites, your information is governed by the privacy policies for any third party operating those sites as well. This Policy does not address the privacy practices of any third parties or service providers, except to the extent that any of your personal information is provided to us by such third party.


We use your information for our business purposes. Your information may be shared with other companies to deliver or enhance our websites and services or for certain offers that we believe may be of interest to you. Also, we will share your information for legal reasons, including to cooperate with legal authorities, when we receive valid requests, and to protect our rights. We may also transfer your information in the event of a sale of all or any part of our company.

Online Tracking

How We Respond to Do No Track Signals: We and third parties, such as Adobe and Google Analytics, use cookies, web beacons, LSOs, tags, and scripts to gather information about you over time and across different websites or applications in order to help predict your preferences and show you interest-based advertisements. Our Sites do not respond to browser Do Not Track (DNT) signals, however you may opt-out as described below.

How Can I Opt-Out: Visit the Digital Advertising Alliance's Self-Regulatory Principles for Online Behavioral Advertising to opt out of interest-based advertising from participating companies. You can learn about Google’s practices by going to, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at You can learn about Adobe’s practices, and how to opt out of them, by going to Many web browsers accept cookies by default. You may accept or decline cookies as you prefer. The “help” portion of your browser typically tells you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Various browsers may offer their own management tools for removing HTML5.

You may opt out of our marketing and promotional emails by using the “unsubscribe” link provided in the email.


Our websites do not respond to browser Do Not Track signals, but you can opt-out of interested-based ads by visiting the Digital Advertising Alliance Consumer Choice Page. You can opt-out of other tracking technologies we use by visiting the specific links provided.

Collection from Minors

What Information We Collect from Children: Our Site and Services are intended for a general audience and we do not knowingly collect personal information from individuals that are 13 years old or younger.


We do not target or knowingly collect personal information from people 13 years old or younger.


How We Protects Your Information: We seek to use reasonable organizational, technical and administrative measures to protect your information. Unfortunately, no information transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately using the information below.


We do our best to protect your information.

Other Information

How You Update Your Information: You are responsible for ensuring your information provided through our Sites or Services is accurate. Upon request we will provide you with information about whether we hold any of your personal information. To review, update your information for accuracy, please login to your account or contact us at We will respond to your request within a reasonable timeframe.

How We Retain Your Information: We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How We Notify You of Policy Changes: We may update this Policy to reflect changes to our information practices. If we make any changes, we will post the revised Policy on the privacy section of our Site. We encourage you to periodically review this Policy for the latest information on our privacy practices.

Cross-Border Information Transfer: For our Canadian customers, the personal information we manage may be transferred, disclosed, processed, and stored in the United States, and therefore may be available to government authorities under lawful orders and applicable United States laws.


Login to your account to update your information. Periodically review this Policy, as we may update it. A third party audits any changes to our privacy practices to maintain compliance.


How to Contact Us: You can contact us about this Policy by writing or emailing us at the address below:

Protection One, a division of ADT LLC
1501 Yamato Road
Boca Raton, FL 33431-0835


We are here to help you and answer any questions you have. Please feel free to send us an email or send a letter in the mail.