Common Billing Questions

Find answers to common home security billing and invoice questions.

What options do you offer for me to pay my bill?

You can setup automatic payments or make a one-time payment at our online billing center. Or you can call our automated billing attendant at 1.800.606.3535.

How can I check my balance?

You can view your balance at our online billing center. You can also hear your balance via our automated billing attendant at 1.800.606.3535.

My bill is higher than I expected it to be. Where can I get help with this?

Your First Bill

Your first bill typically encompasses multiple months of service. Depending on the exact date that your service went online, you could also see prorated charges. Your billing will initiate your normal billing frequency with your second bill.

Bill Following a Contract/Service Change

Like your first bill, the bill following a contract change encompasses your next two months of service, with possible prorated charges. Your billing will resume its normal frequency with the following bill.

Bill Following a Due Date Change

When you change your due date, you also change your billing cycle date. This means that the bill following a due date change will contain a prorated amount to cover all of the days you have had service, and adjust you to the new cycle. Your bill amount will return to the typical amount in your following bill.

Your Final Bill

If you have canceled your service with us, your final bill will typically take you through the last day the bill cycle you were currently in when you requested your services be deactivated. This would have been discussed when you requested your services be canceled. If there are any charges beyond your current cycle they will be automatically removed in a following bill.

How can I get a copy of my bill?

You can download a copy of your previous bills by signing into our website at our online billing center.

You can have a copy of your last bill mailed to you by calling our automated billing attendant at 1.800.606.3535.

I just received a letter about a price increase. What is this for?

Although the services provided by Protection 1 remain competitively priced, we sometimes increase rates to ensure that we are able to invest in the best technology to keep you secure.

I made a payment, but it is not reflected in my balance. Where can I get help with this?

First, check to make sure that your payment has debited from your bank account. If your payment was mailed in, you should allow 7-10 business days for your payment to process. If you made a payment over the phone, or at our online billing center with a credit card, debit card or bank account, you should allow 2 business days for your payment to process.

If you recently made your payment, it is likely that your bill was generated before your payment could post. You can check your current balance by signing into our website at our online billing center, or calling our automated billing attendant at 1.800.606.3535.

I have a recurring payment established, but it didn’t debit from my last bill. What happened?

If your payment did not debit as scheduled it is likely that Protection 1 does not have current, valid payment information on file. If you have established your automated payments on a credit card or debit card, check to make sure that your card is still active and current with sufficient available funds. If your automated payments have been established through your bank account, ensure that the account provided is active with sufficient funds posted. If you have established automated payments directly through your financial institution, you should ensure that you have not placed a limit on the dollar amount that can be automatically debited. If a limit is established and your balance exceeds that limit, your payment may not debit as it should.